Return & Refunds

Return & Refunds

Last updated: November 2026

This policy explains how returns, exchanges, and refunds work for orders placed with us.

On this page

  1. 1. Return Window
  2. 2. Eligibility for Return
  3. 3. How to Start a Return
  4. 4. Return Shipping Costs
  5. 5. Refund Processing
  6. 6. Damaged, Defective, or Incorrect Items
  7. 7. Order Cancellations
  8. 8. Contact Us

1. Return Window

You may return unused items in their original packaging within 30 calendar days of the delivery date for a refund to your original payment method.

2. Eligibility for Return

  • Unused and in original condition
  • In the original packaging with all tags and labels intact
  • Accompanied by proof of purchase (order number or confirmation email)

Customized products or items marked "non-returnable" at time of purchase are not eligible for return unless they arrive defective.

3. How to Start a Return

  1. Contact us at [email protected] with your order number and the reason for the return.
  2. Once approved, you will receive a return authorization number and the return address.
  3. Send the item back within 7 business days of approval, with tracking.
  4. We will inspect the item upon receipt and process your refund if it meets the eligibility criteria above.

4. Return Shipping Costs

Unless the return is due to our error (damaged, defective, or incorrect item), the customer is responsible for return shipping costs. Original shipping charges are non-refundable except where the return is due to our error.

5. Refund Processing

Once your return is received and approved, we process your refund to your original payment method within 5–7 business days. It may take additional time for your bank or card issuer to post the refund.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with your order number and photos. We will arrange a replacement or full refund, including shipping costs, at no cost to you.

7. Order Cancellations

Contact us as soon as possible at [email protected] to cancel an order. We can only cancel orders that have not yet shipped; once shipped, our standard return process applies.

8. Contact Us

Email: [email protected]
Address: 1312 17TH ST NUM 692, DENVER, CO 80202